FAQ

I will start work on your order as soon as possible. Once your order is ready it will be checked then lovingly packaged by me and dispatched. I will let you know once your order is on its way.

Please remember I am doing the making, packaging, replying to emails etc (as well as trying to keep a toddler out of trouble!) so all orders will be processed within 5 working days under normal conditions for personalised items and during busy times please allow 14 working days for dispatch.

If you need your jewellery faster please email me and I really will try get it to you sooner (I am famous for buying presents at the last minute!)

Yes, i ship to certain countries. Please email me at saltandwild@hotmail.com before placing an order

For any changes please email me ASAP at saltandwild@hotmail.com. I can not be responsible if you have provided the wrong address.

All the packaging I use is recycled, reusable and recyclable. This includes the parcel box. Where possible I use a box that will fit through your letterbox.

The only exception is the tape. I am using up my tape that is plastic (it’s always better to use things up) and then I am switching to plastic free tape as well. This is one of my 2020 goals!

At present we take all major cards and you have the option to pay using PayPal. I am looking into ways to be able to spread the cost but please bear with me!

You have a 14 day cooling off period from the day you receive your jewellery (for online purchases only). I will offer a refund or exchange on all pieces except for those that are: Personalised or customised, made to measure, bespoke or custom made and pierced jewellery such as earrings.

Please email me at saltandwild@hotmail.co.uk for further details.

I check every piece of jewellery that goes out before it is packaged. However, in the unlikely event that it is faulty please email me at saltandwild@hotmail.co.uk within 14 days of receiving the item and I will advise you what to do next.