All items are handmade to order making them truly unique, just for you. Please remember in busy times i am just a one woman business and i will do my absolute best to help you.
If anything isn’t mentioned here please drop me an email at firstname.lastname@example.org and i will do my best to help
I will start work on your order as soon as possible. Once your order is ready it will be checked then lovingly packaged by me and dispatched. I will let you know once your order is on its way.
Please remember I am doing the making, packaging, replying to emails etc (as well as trying to keep a toddler out of trouble!) so all orders will be processed within 5 working days under normal conditions for personalised items and during busy times please allow 14 working days for dispatch.
If you need your jewellery faster please email me and I really will try get it to you sooner (I am famous for buying presents at the last minute!)
Yes, i ship to certain countries. Please email me at email@example.com before placing an order
For any changes please email me ASAP at firstname.lastname@example.org. I can not be responsible if you have provided the wrong address.
All the packaging I use is recycled, reusable and recyclable. This includes the parcel box. Where possible I use a box that will fit through your letterbox.
The only exception is the tape. I am using up my tape that is plastic (it’s always better to use things up) and then I am switching to plastic free tape as well. This is one of my 2020 goals!
You have a 14 day cooling off period from the day you receive your jewellery (for online purchases only). I will offer a refund or exchange on all pieces except for those that are: Personalised or customised, made to measure, bespoke or custom made and pierced jewellery such as earrings.
Please email me at email@example.com for further details.
I check every piece of jewellery that goes out before it is packaged. However, in the unlikely event that it is faulty please email me at firstname.lastname@example.org within 14 days of receiving the item and I will advise you what to do next.